Refund Policy

1. Introduction

At Aunintroll, we are committed to providing high-quality financial education courses. We understand that circumstances may arise where you need to request a refund for a course purchase. This Refund Policy outlines when and how you can request a refund for our courses.

Please read this policy carefully before making a purchase. By purchasing our courses, you agree to the terms of this Refund Policy.

2. Eligibility for Refunds

2.1 14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for all our courses. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date, provided you meet the following conditions:

• You have not completed more than 25% of the course content;
• You have not downloaded more than 25% of the downloadable materials;
• You provide a valid reason for your refund request.

2.2 Technical Issues

If you experience persistent technical issues that prevent you from accessing or completing your course, and our technical support team is unable to resolve these issues within a reasonable time frame, you may be eligible for a refund beyond the 14-day period. Documentation of the technical issues and your communications with our support team will be required.

2.3 Course Cancellation

In the event that we cancel a course before it begins, you will be entitled to a full refund. If a course is cancelled after it has started, you will be entitled to a prorated refund based on the portion of the course that was not delivered.

3. Non-Refundable Items

The following are not eligible for refunds:

• Courses that have been accessed and completed more than 25%;
• Courses purchased more than 14 days ago, except in cases of technical issues as described in section 2.2;
• Any bonus materials or supplementary resources provided free of charge with the course;
• Discounted courses purchased during promotional sales, unless otherwise specified in the promotion terms.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request - [Your Name]";
2. Include your full name, email address used for the purchase, the name of the course, and the date of purchase;
3. Provide a detailed explanation for your refund request;
4. Include any relevant documentation, such as screenshots of technical issues, if applicable.

Alternatively, you can submit a refund request through our Contact Us page or by calling our customer support at +233 25 319 8826 during business hours.

5. Refund Processing

5.1 Review Process

All refund requests will be reviewed within 3-5 business days. We may contact you for additional information during this review process.

5.2 Approved Refunds

If your refund request is approved, the refund will be processed using the same payment method used for the original purchase, unless otherwise specified. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

5.3 Denied Refunds

If your refund request is denied, we will provide you with an explanation. If you disagree with our decision, you may appeal by responding to our email with additional information or clarification within 5 business days.

6. Course Access After Refund

Once a refund is processed, your access to the course and all related materials will be revoked. Any certificates of completion issued for the course will be invalidated.

7. Special Circumstances

7.1 Bulk Purchases

For corporate or institutional purchases of multiple course licenses, special refund terms may apply as specified in the purchase agreement.

7.2 Force Majeure

In the event of circumstances beyond our control (such as natural disasters, civil unrest, or public health emergencies) that impact our ability to deliver courses, we will make reasonable efforts to accommodate affected students. Refunds in such circumstances will be evaluated on a case-by-case basis.

7.3 Accidental Purchases

If you accidentally purchase the same course twice, please contact us immediately. With proper documentation, we will refund the duplicate purchase.

8. Payment Processing Fees

Please note that payment processing fees charged by our payment processors (such as credit card fees or mobile money transaction fees) are typically non-refundable. In cases where we issue a refund, these fees may be deducted from the refund amount unless prohibited by law.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page with a new "Last Updated" date. It is your responsibility to review this policy periodically.

For purchases made before a policy change, the refund policy in effect at the time of purchase will apply.

10. Satisfaction Guarantee vs. Guaranteed Results

Our 14-day satisfaction guarantee ensures you have time to evaluate the quality and relevance of our course materials. However, it is important to note that while we strive to provide comprehensive and accurate financial education, we cannot guarantee specific financial results or outcomes from taking our courses. Results will vary based on individual circumstances, market conditions, and the application of the concepts taught.

11. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Aunintroll
30 Ridge Road
Accra, Ghana
Email: [email protected]
Phone: +233 25 319 8826

UK Office:
Flat 79, Cook Trafficway
Port Patriciatown TF4 2NU
Tel: +44 505 817 2283